Reference

Understand Your Rights on nova4d

This page covers how nova4d operates legally for accounts in Indonesia — what applies to your data, your account activity, and how we handle disputes. Access and eligibility depend on local law and the region you access from.

Account Terms ApplyIndonesia Access RulesDANA · OVO · GoPay CoveredData Handled SecurelyContact Support Anytime
nova4d Understand Your Rights on nova4d
LEGAL CONTACT PATHS

Reach Us on Policy or Account Issues

If something in our terms is unclear, or you need to act on a right — like requesting your data or disputing a transaction — our support team handles these directly. You do not need a lawyer to start the process; just reach out through any of the channels below and reference your account ID.

Team online

Live Chat

Available in the platform for account and policy questions. Start a chat from your account dashboard and a support agent will respond.

Email Support

Send policy queries or formal data requests to our support email. Include your registered account details so we can locate your record quickly.

Help Centre

Our help pages cover account terms, payment rules, and data rights in plain language. Search by topic or browse the policy section directly.

DATA SECURITY PRACTICES

How We Handle Your Account and Data

Your account data stays under our control — we do not sell it or share it with third parties outside of what is required to process your payments through DANA, OVO, or GoPay. Here is how we approach the four areas that matter most to your account security and privacy.

Data Retention We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a copy or deletion via email support.
Cookie Use Cookies on nova4d track session state and login continuity — they are not used to profile you for third-party advertising. You can manage cookie preferences in your browser settings.
Account Security Login uses OTP verification tied to your registered mobile number. If you access from a new device, we send a confirmation code before granting entry to the lobby.
Change Requests To update your registered email, phone number, or linked wallet, contact support with your account ID and a valid form of identification. Changes take effect after verification.

Common Questions About Our Legal Terms

Real questions from people navigating their account rights, data handling, and what our terms mean for everyday use.

Access and eligibility depend on local law. Where access is permitted under Indonesian law, our terms apply in full. If local regulations restrict access, those restrictions take precedence over our terms.

Email our support team with your account ID and a clear data access request. We will compile and send your data within the timeframe required by applicable policy.

We retain account data for the period required by law after closure, then delete it. You can request earlier deletion by contacting support — subject to any legal retention obligations.

Yes. Start with our live chat, provide your transaction reference and account ID, and we will investigate. Disputes raised within 48 hours of the transaction are resolved fastest.

We notify active account holders via their registered contact details before material changes take effect. Payment-related changes come with at least seven days' advance notice.

Send formal queries to our support email, marked as a legal or compliance matter. Our team routes these to the appropriate internal contact and responds within the standard handling window.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.