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What You Agree to When You Use nova4d

These Terms & Conditions set out the rules that apply to your nova4d account — from how you open it to how you use DANA, OVO, or GoPay to move funds.

Account EligibilityWallet & Payment RulesFair Use PolicyAccount Suspension Terms
nova4d What You Agree to When You Use nova4d
TERMS CONTACT PATHS

Reach Us About Your Terms Query

If any part of these Terms & Conditions is unclear or you need to raise a formal concern about your account, our support team handles terms-related queries directly. Reach out through the channel that works for you — we respond in the same session where possible.

Live Chat Open the chat widget from your account dashboard to raise a terms or account query. Available during active support hours for Indonesia.
Email Support Send a written terms query or formal account concern to our support address. We respond with a reference number so you can track the outcome.
Help Centre Our Help Centre covers common terms questions — account eligibility, wallet rules, and what happens if your account is flagged for review.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

These Terms & Conditions are not just rules we set — they also define what you can expect from us. Here is how we handle the key areas that matter to your account.

Account Security

Your account is protected with session-based authentication. If we detect unusual login activity, we may temporarily lock access and ask you to verify via your registered contact.

Data Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable law. You may request a summary of data we hold.

Cookie Use

We use session and functional cookies to keep your account logged in across pages. You can manage cookie preferences in your browser settings without losing account access.

Requesting Changes

To update your registered details — including the e-wallet linked to your account such as DANA, OVO, or GoPay — contact support with your account ID and the change you need.

Common Questions About These Terms

Real questions about how these Terms & Conditions work in practice — answered directly.

They apply to anyone who opens or uses a nova4d account. By accessing the platform, you confirm you have read and accepted these terms in full.

We may update these terms when required. We will notify you via your registered contact where possible. Continued account use after an update means you accept the changes.

Depending on the breach, we may suspend or close your account. Funds in your linked wallet — DANA, OVO, or GoPay — will be handled according to our withdrawal policy at the time.

Contact our support team first. Provide your account ID and a clear description of the issue. Most account disputes are resolved at this stage without further escalation.

The same terms apply across all supported regions, including players in Batam. Access itself depends on local law and is available only where permitted.

Send a data request through our support email with your account ID. We will confirm what data we hold and provide it in line with applicable law and our retention policy.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.